Frequently Asked Questions

The company was founded in 2005 with the purpose of being the leading supplier of made to measure products in the UK. We have supplied millions of made to measure curtains and blinds all across the UK with a strong loyal customer base who love our products and prices.

Our showroom is conveniently situated at Unit A, Trident Business Park, Neptune Way, Huddersfield, HD2 1UA. When you visit, you'll have the opportunity to explore a range of blinds on display, allowing you to experience their quality and functionality first-hand. Additionally, we offer complimentary samples of all the products featured on our website, available for you to take away absolutely free!

Measuring for curtains is relatively straight forward but do not worry if you are un-sure - please find our measuring guide page here for further information.

We do all we can to make our images as clear and accurate as possible and we employ a specialised team to produce all our images, we try to ensure 100% accuracy at all times. However, screens and resolutions can vary depending on your device so we always suggest ordering a FREE SAMPLE.

For all of our made to measure curtains, we advise to dry clean only. For roman blinds, we would advise against dry cleaning (or any kind of water/solvent based cleaning), this is due to the cords and rods used in the make up of the blind. General upkeep and regular dusting is advised for roman blinds.

Many of our Roller and Vertical blinds are made with Blackout backings (just look for the Blackout products!) however our Roman blinds are available with your choice of Lining, as detailed below:

Standard lining:
Our standard option available on all Romans.
Made from a polyester or polycotton fibre
Colour can be white, cream or ivory. Contact us for more information.

Blackout lining:
Ideal for rooms where darkness is essential, such as bedrooms.
3 Pass Blackout lining - polyester or polycotton fibre base with acrylic coating
Colour can be cream or ivory. Contact us for more information.

Thermal lining:
Ideal to keep your rooms warm in the winter and cool in the summer.
1 Pass Thermal lining - polyester or polycotton fibre base with acrylic coating
Colour can be cream or ivory. Contact us for more information.

Interlining:
Energy efficient thermal lining with extra padding for a luxurious look and feel.
Bonded Twill interlining - polyester or polycotton fibre with polyester fleece backing
Colour can be cream or ivory. Contact us for more information

Lining samples are available upon request.

We believe our made to measure curtains and roman blinds are the best that you can buy. We are justifiably proud of the quality of our products and back them up with our standard 5 year guarantee.

We certainly do! Our showroom is conveniently situated at Unit A, Trident Business Park, Neptune Way, Huddersfield, HD2 1UA. When you visit, you'll have the opportunity to explore a range of blinds on display, allowing you to experience their quality and functionality first-hand. Additionally, we offer complimentary samples of all the products featured on our website, available for you to take away absolutely free!

If you have an account with us, you should be able to find the details there. If you do no have an account then please contact us. Log in to your account here.

You can email us at any time here, our skilled care team will get back you as quickly as possible. Alternatively you can call us on: 01484 443790.

Our service is to supply only so the service to measure/fit is not a service we offer. Our useful guides should make the whole process nice and easy and in doing so our customers are able to make large savings.

As we are predominantly a made to measure supplier there is no option to return the made to measure curtains or blinds that you order. They are made bespoke for your windows and are not a product that can go back in stock and be re-sold. If you do bump into problems with your products, contact us here and we will do our very best to help.

Our Care Team are on hand to resolve all issues of this nature with precision, diligance and efficiency. Please either email or contact the team over the phone: 01484 443790.

The website is designed in such a way that it will give you an instant quote for your blinds based on the blind and the sizes you input. Should you require something more bespoke such as a large order or trade requests we have a designated team to fulfil all quotes, they can be contacted on: 01484 622002 or 01484 622012.

We offer a FREE and UNLIMITED sampling service for our made to measure products. Simply click on the product you like the look of and click 'order free sample'. Select as many as you like and we will send with Royal Mail 1st Class post.

We accept all the usual payment methods you would expect with an online website such as Debit/Credit card, Paypal, or BACS should you wish to send us money direct.

We are constantly monitoring our prices and are confident we are super competitive for like for like products with our online competitors. However, in the unlikely event you find something cheaper we will endeavour to price match* if the product, quality and material are the same. Simply contact us so that we can honour this for you. *Price matching excludes instances of obvious competitor pricing errors.

Our Care Team will always try to amend orders where possible, however due to the product being made to measure, we cannot always guarantee amendments can be made. As we are making products to order at speed, your blinds are often manufactured within hours of the order being placed.

If you have your order number and email address, you can track your order here, if you do not have these details please contact us.

Delivery times vary across our products, please see our full comprehensive guide here. We also give delivery days on each individual product page as these often vary from product to product too.

Delivery is £8.95 or we offer free delivery where the value of goods is over £179.

Our standard delivery covers the entire UK including Northern Ireland, Scottish Islands, Isle of Man and Isle of Wight. If your delivery is to a non-mainland UK area please allow an additional 3-5 working days for final delivery to take place as a 3rd party courier may be required.

We use a network of reputable couriers to deliver our blinds such as DX, DX freight, Linear Logistics and DHL.

All goods must be signed for by an adult. Customers can manage their delivery via the courier and make necessary arrangements - all couriers will make 3 attempts.